REAL-TIME MONITORING

The Voice telecom business moves fast, it is important to be able to make real-time business decisions based on hard, accurate information.  To meet business information needs, Sippy provides Real-Time monitoring with the ability to check data on a moment by month basis - extend your view on the data to a time period that suits your needs.  Real-time monitoring includes:

• 'Real-time' time series graphs

  • Call Processing time - Time to Vendor, SIP, LRN, AA.

  • Calls Per Second - Ingress cps, Egress cps, Authorized, Routed, Connected.

  • In Progress Calls / Concurrent Calls (Channels) - Total, Connected

• System-Wide ASR / ACD - ACD, ASR all in, ASR all out, ASR authenticated.

  • Bandwidth In Use

  • Throughput

• Active Calls Monitoring

• Real-time Credit/Balance reconciliation

• Real-time call rating and billing

• Network packet capture abilities - ability to capture network traffic for off-line analysis in wireshark or other industry standard tools.