Support and Security

Sippy Software delivers robust, secure Softswitch and SBC solutions, with high availability through hot standby options custom designed to fit the customer's network requirements.   Security is provided through tight internal corporate security policies, continuous OS security patching, and frequent security and management updates to the Sippy Softswitch Code.  Our commitment to security is passed directly to our clients. 

 

In addition to security patches and updates, standard Sippy support includes security updates, maintenance, and upgrades combined with email and web-portal support from the Sippy 24 x 7 Live Support Centre with staff responding to tickets in Eastern Europe, North America, and South East Asia. 

 

  • Built-in high-performance IP firewall

  • Password security controls

    • 7+ digit/number/symbol length password prompting

    • Manageable password policies

  • SSH Blacklisting

  • User Audit Logging

  • Installation and Provisioning support

  • Interactive training sessions for all new customers using screen sharing

  • Remote 24x7 monitoring

  • 24x7 Rapid response ticketing portal

  • Ticket escalation

  • Urgent direct line Support extension

  • Entitled to all maintenance releases and major version upgrades

  • The in-house Development team for product refinement and extra development

  • Free SSL Certificates through Let's Encrypt

  • Remote Support through Secured SSH access.

8100 Winston Street
Burnaby, BC, Canada
V5A 2H5

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