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Sippy Software, Inc. is committed to helping its customers provide
carrier-grade services. In order to do so, we offer several affordable
and cost-effective support packages for all of our products and
solutions, ranging from priority-based, 24-hours-a-day, 365-days-a-year
remote support and monitoring, to on-site assistance with system setup,
configuration and training.
Our highly experienced and professional team of VoIP engineers will
help you localize and eliminate a wide range of problems, ensuring that
your business runs smoothly and without any interruptions.
We provide the following support services to our customers:
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System monitoring. Remote monitoring of basic
parameters of your system to make sure that all services function
correctly.
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Software updates. Provision of regular software
updates to correct any critical bugs and issues that may affect
system performance, both in our own software and in the third-party
software we are using.
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Software upgrades. New software releases usually
include many additional features and enhancements. Our policy is
to release at least three or four new versions per year, so that
customers can take almost instant advantage of the latest upgrades
— which is crucial in the fast-changing and highly-competitive
field of VoIP.
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Troubleshooting. Helping to solve specific
problems with the software, its configuration or the network.
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Training. Either remote or on-site training
results in faster competency with the software and rules out common
configuration mistakes.
With most of our products and solutions we offer a discounted Sippy
Support Agreement, which provides most of these services bundled
into a convenient package. Custom packages can also be negotiated to
address the specific needs of a particular client.
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