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The Sippy Software, Inc. is committed to help its customers providing
carrier-grade services. In order to do so, we offer several affordable
and cost-effective support packages for all our products and solutions.
Support packages that we offer range from the priority based 24 hours a day,
365 days a year remote support and monitoring to on-site assistance with
system setup, configuration and training.
Our highly professional team of engineers experienced in the VoIP field
will help you to localize and eliminate wide range of problems ensuring
that your business runs smoothly and without any interruptions.
We provide the following support services to our customers:
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System monitoring. Remote monitoring of basic
parameters of your system to make sure that all services function
correctly.
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Software updates. Providing regular software
updates to correct any critical bugs and issues that may
affect system performance, both in our own software and in the
third-party software that we are using.
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Software upgrades. Providing ability to
upgrade to the new release, which usually includes many new
features and enhancements. Our policy is to make at least 3-4
new releases per year, so that customers could take almost
instantaneous advantage of any new features and enhancements,
which is crucial in the fast changing and highly competitive
VoIP environment
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Troubleshooting. Helping to solve specific
problems with the software, its configuration or network.
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Training. Either remote or on-site training
allowing starting using the software quickly and avoiding common
configuration mistakes.
With most of our product and solutions we offer discounted Sippy Support
Agreement, which provides most services above bundled into a convenient
package. In addition, custom package could be negotiated to address
specific needs of a particular customer.
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